Dorel Juvenile expressed their need for change from silo-based working teams towards client orientated cross-functional teams
Approach
In nine workshop days 75 employees and managers collaborated on the topic of working in cross-functional teams. One of the venues had a view on the historical walking bridge connecting Hong Kong with Shenzhen. While using the Open Space Technology method critical issues were identified and 19 ‘topic-owners’ stepped forward to lead the dialogue, create minutes and action plans.
Outcome
Before their teamwork had similarities to Ping-Pong; issues were passed on from one department to the other. Now they experienced a different concept of teamwork more similar to football; cross-functional teams working together to one goal. And to solve complex problems at hand through cooperation and each other’s expertise.